We offer various payment methods. You can make ACH payments using your checking or savings account information. Additionally, payments can be made using a debit or credit card.

You can set up autopay during the application process or after your new account has been opened.

In many cases, the information entered does not match what is registered to the account. We recommend reviewing your statement and entering the information exactly as it appears there. If the information on your statement is incorrect or if you’re still experiencing issues, please contact TGUC Financial at 877-202-7479 and choose option 1.

For assistance with account changes, please call our Customer Service team at 877-202-7479 and choose option 1.

Your statements will be sent to you by mail. If you prefer to receive statements via email, please contact our Customer Service Team at 877-202-7479 and choose option 1.

We recommend checking the expiration date and verifying that the information entered in the portal is correct. Ensure your bank is authorizing the transaction. If you are still experiencing issues with your payment, please contact customer service at 877-202-7479 and choose option 1.

Please visit https://www.tgucfinancial.com/payments/ to update your banking information.

We do not send physical statements. All statements will be emailed to the address provided during the application process. If you need to update your email, please contact Customer Service at 877-202-7479, option 1.

Skeps:      PO Box 100071, Denver, CO 80250

Concord:  PO Box 78843 Phoenix, AZ 85062

For assistance with account changes, please call our Customer Service team at 877-202-7479 and choose option 1.

For assistance with account changes, please call our Customer Service team at 877-202-7479 and choose option 1.

Please call our Customer Service team at 877-202-7479 option 1 to add an authorized user.

Our representatives speak both English and Spanish.

For W-2 Employees:

• Recent paystub (within 30 days of application)
• W-2 with current paystub
• Two months’ complete bank statements showing consistent deposits

For Fixed Income Recipients:

• Bank statements (within 45 days of the application date)
• Current year’s 1099-R statement
• Current Social Security award letter
• Recent pension statement (within 45 days)

For Self-Employed/1099:

• Current year’s tax return with schedules (if after April 15)
• Previous two years’ returns (if before April 15)

For Rental Income:

• Tax returns with Schedule E

Your loan account number can be found on your monthly statement. Additionally, you can view it in the customer portal after you have registered your account.

Your loan terms and interest rate can be found in your loan agreement.

TGUC loans are not classified as mortgages; therefore, a Form 1098 is not provided.

Acceptable documents to prove homeownership include a Quit Claim Deed, Warranty Deed, General Deed, Trustee Deed, and Grant Deed.

No, there are no prepayment penalties.

You can request a deferment by visiting the “Contact Us” section on our website or by calling Customer Service and selecting option 1.

Your loan amount cannot be increased once the funding process has been completed.

Funds are disbursed to contractor/dealer/partner within 2-3 business days of funding approval.

Please refer to your most recent email from [email protected].

If we require additional documentation, we will reach out to you via email. Please make sure to whitelist [email protected]

If possible, please take a screenshot and send it to [email protected]. You can also call customer service at 877-202-7479 and choose option 1.

Please confirm that your phone number is correct on your application. If any changes need to be made, inform the dealer who completed your application. Additionally, if you have received the code multiple times without completing the process, you may be locked out between 3 to 24 hours.

You should have received an email from “[email protected].” Inside the email, there is a button labeled “Upload Documents.” Click on this button. You will then be prompted to confirm your phone number, after which you will receive a text message with a one-time password (OTP). Once you enter and confirm the one-time password, you will be directed to a webpage with instructions for uploading your documents.

All browsers are supported. If you experience any technical issues, please contact TGUC Financial for assistance.

Visit www.tgucfinancial.com, click on “Contact Us” in the navigation, and complete the Contact Us form at the bottom.

Log into your account at www.tgucfinancial.com.

Please contact us immediately through either:

1. Complete Contact Us form at www.tgucfinancial.com
2. Call Customer Service at 877-202-7479

To dispute a charge:

1. Contact your banking institution
2. Contact Customer Service at 877-202-7479