TGUC Financial Support Center
Account Access & Payments
How do I create my online account?
Go to esp.myaccountinfo.com. Click on Create Account, and fill out the form with the information requested.
What payment methods do you accept?
During the application process, your bank account (routing and account number) is accepted for autopay setup.
How do I set up automatic payments?
You can set up auto-pay at the time of application.
Why can't I log into my account?
If you are experiencing login issues, this typically indicates a mismatch between entered information and registered account details. If issues persist after verifying your information, please contact our Customer Service team at 877-202-7479.
How do I change my payment due date?
Please contact our Customer Service team at 877-202-7479 to request a payment date modification.
What should I do if my payment failed?
Please follow these steps:
- Verify payment method details (expiration date, card number, name)
- Confirm sufficient funds are available
- Check with your bank regarding any transaction restrictions
- Contact Customer Service at 877-202-7479 for assistance
How do I update my banking information?
Visit esp.myaccountinfo.com and select “Log In.” Or contact Customer Service at 877-202-7479 for assistance.
Account Management
How do I add an authorized user to my account?
Contact Customer Service at 877-202-7479.
What languages do you offer support in?
We provide customer support in English and Spanish.
How do I contact customer service?
Call 877-202-7479 and select Option 1.
Loan Documentation
How do I get a copy of my loan agreement?
Your loan agreement was sent via SMS at the time of signing. Please check your text messages for a secure link to access your agreement.
Where can I find my loan terms and interest rate?
Your loan terms and interest rate information are included in your loan agreement, accessed through the SMS link sent at signing.
What documents are accepted as proof of income?
For W-2 Employees:
- Recent paystub (within 30 days of application)
- W-2 with current paystub
- Two months’ complete bank statements showing consistent deposits
For Fixed Income Recipients:
- Bank statements (within 45 days of the application date)
- Current year’s 1099-R statement
- Current Social Security award letter
- Recent pension statement (within 45 days)
For Self-Employed/1099:
- Current year’s tax return with schedules (if after April 15)
- Previous two years’ returns (if before April 15)
For Rental Income:
- Tax returns with Schedule E
How do I obtain documentation for tax purposes?
Your loan number will be sent to your registered email address. For additional documentation, contact Customer Service at 877-202-7479
Loan Terms & Modifications
Can I pay off my loan early?
Yes, early loan payoff is permitted.
Is there a prepayment penalty?
No, there are no prepayment penalties.
How do I request a payment deferral?
Two options available:
- Visit www.tgucfinancial.com and complete the Contact Us form
- Call Customer Service at 877-202-7479
Loan Processing
Can I change my loan amount after approval?
Yes, loan amount modifications are possible.
MODERNIZE: For unapproved loans, submit a new loan agreement with revised amount.
When will I receive my funds?
Funds are disbursed to contractor/dealer/partner within 2-3 business days of funding approval.
How do I check my application status?
Please refer to your most recent email from [email protected].
What happens if additional documentation is needed?
If we require additional documentation, we will reach out to you via email. Please make sure to whitelist [email protected]
For Contractors
How quickly are contractor payments processed?
The contractor/dealer/partner will recieve funds within 2-3 business days of the customer approving funding.
Technical Support
Why am I having trouble e-signing my documents?
To complete e-signing:
- Scroll to the end of the loan agreement
- Select the checkbox acknowledging terms
- Click “I Agree”
- On mobile: Use finger within grey document box to scroll
What should I do if I receive a 404 error?
If you encounter an error, please take a screenshot if you can and contact TGUC Financial.
Why am I not receiving the verification code (OTP)?
If you haven’t received the verification code, please make sure the phone number provided is correct. You can check this by revisiting the first page of the application process where you entered your phone number.
How do I upload required documents?
How do I upload required documents?
- Locate email from [email protected]
- Click “Upload Documents” button
- Confirm phone number for one-time password
- Enter password to access upload portal
- Follow on-screen instructions
What browsers are supported for the customer portal?
All browsers are supported. If you are having technical issues, please contact TGUC Financial.
Additional Support
What are your customer service hours?
Our team is available 9:00 AM to 7:00 PM EST.
How do I report a complaint?
Visit www.tgucfinancial.com, click on “Contact Us” in the navigation, and complete the Contact Us form at the bottom.
Where can I find my current balance?
Log into your account at www.tgucfinancial.com.
What should I do if I'm having trouble making payments?
Please contact us immediately through either:
- Complete Contact Us form at www.tgucfinancial.com
- Call Customer Service at 877-202-7479
How do I dispute a charge?
To dispute a charge:
- Contact your banking institution
- Contact Customer Service at 877-202-7479
Get In Touch
Don’t see your question above or need more clarification? Don’t hesitate to reach out to us. You can call us at one of the numbers below, or fill out the form.
Consumer Support
(877) 202-7479
Hours: Mon-Sun: 10:00 am – 8:00 pm EST
Contractor Support
(877) 744-1396
Hours: Mon-Sun: 8:00 am – 9:00 pm EST